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Frequently
Asked Questions ( F.A.Q's )
Are you fully insured?
Yes we have full public liability
insurance which covers any damage up to £1 million pounds,
please follow this
link for more details.
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Are you fully Trained?
Yes our training has been undertaken at
Harlow College & Writtle College and we have an ongoing
training scheme which insures we are kept upto date with the
lastest news and procedures in our industry.
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I am not going to be in
when you visit is this a problem?
No we have several customers who are not
available when we carryout our visits. All we ask is that
you notify us prior to our visit so that we can arrange
certain items with you, such as if power or water is
required for the job. We are happy to leave an invoice
following our visit if notified in advance, for you to
arrange payment upon your return.
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I need to cancel your
visit, is there a procedure?
All we ask is you give us a minimum of 24
hours prior to the booked day of your visit. If we have
ordered items for your job and are unable to return them or
if there is a re-stocking fee you will have to pay this. If
you are to reshedule the work at a later date please inform
us when cancelling and we will arrange for delivery and
storing of the materials at your site for commencement at
the later date. If you are unable to give us 24 hours notice
we will require 25% of the labour fee
which would have been worked.
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Is a deposit required for
the job?
A deposit is only required for a job
where you have requested us to purchase the materials on
your behalf. Usually a 50% deposit of the cost of the
materials is required at the time of accepting the estimate,
although this can vary depending on the cost of the
materials. If a job is fairly large we will send out smaller
invoices for materials and labour as the stages are
completed.
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Is there any jobs you are
unable to take?
We are unable to carryout the following
jobs due to legal regulations. Any tree cutting or felling,
gas installation or maintenance work and any new or
alterations (other than repairs) to the electrical
installations in your property. However we have a list of
tree surgeons, Corgi engineers and fully trained electrians
who we can put you in touch with who will be able to
carryout your job. We are also unable to carryout any works
in or around the following sites due to insurance
regulations petrol filling stations, airports, ship ports or
hazadous location.
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What happens if there is
bad weather or you are unable to visit?
If the weather is to bad for us to
undertake your visit we will always call you to inform you
of the situation and if the next visit is sheduled for over
a week away we will try to arrange a convient time for a
replacement visit. If your visit is under a week away and
you are happy to wait we will just skip the visit. In the
event of a cancelled visit no charge will be made.
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I am unhappy with the
workmanship or the way a job is being completed. What can I
do?
If you feel you are truly unhappy with
the workmanship or way a job is completed you should contact
us in the first instance. We will arrange a face to face
meeting at the site to discuss the job and your concerns. We
will then arrange a written shedule to complete the works
and rectify any problems to your satisfaction which we will
ask you to sign to confirm you are happy for us to continue.
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When do you collect payment
for the work?
Payment is collected after the completion
of all work as a cheque or cash. If arranged in advance and
you are on our regular maintenance list. We can arrange to
invoice you at the end of the month for payment by the 15th
day of the month, our invoice terms are displayed clearly on
the bottom of the invoice.
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Are you governed by any
laws?
We are governed by all current english
and european laws.
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